Disabled

No review will be created automatically. Reviews must be written and submitted manually.

Draft

A review will be automatically created and saved as a draft. You can review and edit it before deciding whether to submit it.

Auto Submit

A review will be automatically created and submitted to Airbnb without manual approval.

When using Auto Submit, you can build in a delay by choosing how many days to wait before the review is sent. The review is created as a draft first, giving you time to review or edit it before it is automatically submitted after the selected number of days you have set under the delay.

A Review set to Automatically submit a review 2 days after guests Check Out:

Review Response is set to Automatically respond to a guest review when the guest submits a rating of 4 stars or above.

​Set up an automation to automatically send a review after a guest checks out.

Trigger: After guest Check Out
​Review Action: Auto Submit
​Delay: 2–3 days after checkout

Why this helps:
Sending the request a few days after checkout gives guests time to return home and reflect on their stay, which can increase the likelihood of receiving a review.

Set up a Response automation to automatically send a response when a guest leaves a 5-star review.

Condition: Star rating = 5
​Response Action: Auto Submit

Why this helps:
Positive reviews are usually safe to respond to automatically, helping you save time while still acknowledging guest feedback promptly.

Set up an automation to draft a response when a guest leaves a 4-star review.

Condition: Star rating = 4
​Response Action: Draft

Why this helps:
A 4-star review is still positive, but reviewing the response before sending gives your team a chance to personalise it if needed.

Set up an automation to draft responses for lower-rated reviews so they can be edited before sending.

Condition: Star rating ≤ 3
​Response Action: Draft

Why this helps:
Lower-rated reviews often need a more thoughtful response, so saving them as drafts allows your team to address concerns more carefully.

Set up an automation to generate AI responses for reviews automatically.

Condition: Any star rating (or filtered)
​Response Action: Draft or Auto Submit
​Template: AI-generated

Why this helps:
Speeds up response time while still allowing for quick edits before sending.

Example prompt for a host review prompt:

Hi, my name is Rosa and I own a holiday home in Sydney. Please write a generic homestay review for {{FIRST_NAME}}, who recently stayed at my property and was an ideal guest. Be sure to mention that I’d love to welcome them back in the future.

Example prompt for a guest response prompt:

Hi, my name is Rosa, and I own a holiday home in Sydney. Please write a generic guest response for {{FIRST_NAME}}, who recently stayed at my property and left a great review. Make sure to personalise it and mention that I’d love to welcome them back in the future.

After Check Out

Optional delay (e.g. 24–48 hours)

Draft (review before sending), or

Auto Submit (send automatically)

Standard review template (can vary by property or stay type)

When a guest review is received
Optional: only for specific star ratings, e.g. 3⭐ or below

Autosubmit + Select the number of stars ⭐⭐⭐

Response template using Merge Fields to personalise e.g. guest name

Available Merge Fields: {{FIRST_NAME}} {{LAST_NAME}}

After checkout

Automation set to Draft

System creates a draft review for manual approval

Editable template — adjust wording before submitting

Guest reports an issue during stay

Delay or disable auto review automation until issue is resolved

Reservation > Communications Tab

Delete scheduled automation

Use a neutral template once resolved (or switch to Draft mode)

Multiple automations triggered for the same event (e.g. checkout)

Ensure only one active automation per trigger
Remove or disable duplicate rules

Use a single consistent template per automation to avoid mixed messaging