Overview
Sensitive Data Retention helps reduce how long guest payment and online check-in information is stored in Resly after a reservation has checked out.
When enabled, Resly runs a daily task that removes eligible sensitive data from checked-out reservations after the number of days configured by the Property Manager.
What is Deleted
Resly automatically deletes:
Stored credit card details
Online check-in information
Uploaded identification documents
Deletion is permanent and cannot be undone.
This only affects data stored in Resly. It does not remove records already exported, downloaded, printed, emailed, or stored outside Resly.
When Data is Deleted
Data is deleted after the configured number of days has passed from the reservation checkout date. The default will be 180 days if not set by the Property.
Example: if the setting is 90 days, Resly will delete sensitive data from reservations that checked out 90 or more days ago.
Reservations are not processed if they:
Have not checked out
Are still within the retention period
Do not have a valid checkout date
Profile Setting
Configure how long Resly keeps sensitive guest data after checkout before deleting it automatically.
Go to Settings > General > Profile
Scroll to Security Settings
Click on Enable to activate Automatic Data Retention
Select number of days after check-out that data will be deleted
Select Enable
 |
 Days after checkout eg 90 |