Overview
Booking.com reservations can be paid to the Property using either a Gross Payout or Net Payout model.
Gross Payout reservations are paid to the Property in full. Booking.com commission and fees are managed separately.
Net Payout reservations have Booking.com commission and payment processing fees deducted before the payout is remitted to the Property.
Booking.com sends Resly the reservation's gross value, regardless of how the reservation will be paid out. When Booking.com payout handling is configured, Resly automatically identifies the reservation payout type during import and applies the appropriate agent configuration.
For Net Payout reservations, Resly can adjust the reservation value to match the amount paid to the Property after Booking.com deductions and assign the reservation to a dedicated Booking.com Net Agent account.
For Gross Payout reservations, the reservation imports using the full reservation value and the configured Booking.com Gross Agent account.
Existing Reservations
This new configuration setting only applies to reservations imported after the setup is enabled.
Reservations imported before the configuration is enabled must be reviewed and updated manually by Resly Support if payout handling changes are required.
Configure Your Booking.com Agents
Net Amount Adjustment requires two Booking.com Agents to be set up
Booking.com Agent for Gross Payout reservations
Booking.com Net Agent for Net Payout reservations
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Create and Configure Booking.com Gross Agent
Create and Configure Booking.com Gross Agent
Step 1
Go to Settings > General > Agents
Step 2
Click on New Agent
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Step 3
A pop-up box will appear where you can enter:
Reference: A unique identifier for the agent
Agent Name: The name of the agent or agency
Note: These details will identify the agent in the system.
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Click Add to Save
Create and Configure Booking.com Net Agent
Create and Configure Booking.com Net Agent
Step 1
Go to Settings > General > Agents
Step 2
Click on New Agent
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Step 3
A pop-up box will appear where you can enter:
Reference: A unique identifier for the agent
Agent Name: The name of the agent or agency
Note: These details will identify the agent in the system.
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Click Add to Save
Configure Booking.com Net Agent Payout Settings
Step 1
Go to Settings > General > Agents
Step 2
Identify Booking.com (Net Payout) and click Edit
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Step 3
In the pop-up box, you will need to configure the following settings
Net Payout settings
Commission The percentage commission the agent will receive for bookings.
Commission Rate
Agent pays out the net amount after commission is deducted Enable the checkbox
Account settings
GST The Goods and Services Tax (GST) applicable to the agent’s transactions
Account Code - Select the account code you would like to use. This would normally be the agent's name. To learn how to create an account code, click here
Linked Account – The account to which the agent’s payments will be directed.
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Click Save Changes
Step 5
Select Channel Agent Mapping
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Step 6
Select New Mapping
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Step 7
Configure the following settings:
Net Amount Adjustment Enable the checkbox
Net Amount Agent Select the net agent Booking.com Net from the dropdown
Click Save
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Troubleshooting
Troubleshooting
Why does the booking amount in Resly differ from the guest-paid amount?
Booking.com may have deducted commission and payment service fees before sending the payout to the Property. Resly adjusts the booking value to reflect the actual payout amount received.
Do I need to manually adjust future bookings?
No. Once Net Amount Adjustment is enabled in Agent Mapping, new Booking.com bookings will be checked and adjusted automatically during import.