Overview

Connect your Trip.com account to Resly to enable syncing of availability, rates, and bookings.

Before Connecting Trip.com in Resly

To enable property mapping, ensure that the correct connectivity provider is set up:

Verify Connectivity Provider: Double-check with Trip.com that the connectivity provider is set to OTASWITCH_V4. If not, request Trip.com to switch the provider to this setting.
Enable Resly_V4: If required, ask Trip.com to enable Resly_V4 as the connectivity provider for your property. This can be done via the Trip.com Market Manager. Once enabled, you can proceed to map Trip.com V2 (OTA Code: 339) in Resly Connect.

New customer to Resly

Step 1

Create an account with Trip.com (if you currently don't have one)

You need a Trip.com V2 account in order to connect to it. To create one, go to Trip.com and set up your property with them before proceeding.

Please make sure the Connectivity Provider has been set to Resly

Note down this information
Channel Hotel ID
Connection Name

Step 2

Resly Connect Configuration (completed during Onboarding)

Checking that the following are already configured

Room Types
Rate Plans
Mapping

Existing customer with Resly and Trip.com

Step 1

Ensure Proper Channel Manager Configuration

Log into your Trip.com extranet, verify the Channel Manager setup, and confirm it's set to "Resly".

If issues persist after completing set up, consult Trip.com support to verify the correct configuration.

Step 2

Ensure Resly Connect Configuration are set for your Trip.com channel including:

Room Types
Rate Plans
Mapping

Connect your Trip.com Account to Resly

Step 1

Go to Resly Express > Resly Connect > New channel
Select channel from list: Trip.com V2

From List

From Channel Mapping List

Step 2 Enter Trip.com credentials into the Channel Password module

Enter Channel Hotel ID 7679890
Enter Connection Name 7679890
Select Rate Pricing type
Adjust Default Modifier and Default Surcharge
Update Currency to match Currency on Trip.com Extranet
Click Next, to be taken to Rate Plan Mapping

Before entering credentials, ensure that the connectivity provider is correctly set to OTASWITCH_V4 or Resly_V4 as required. This step is crucial to avoid mapping errors.

Channel Password module

Mapping your Listings for Trip.com

Step 3: Map your Room / Property and Rate Plans in the Channel Mapping window

Identify the Listing-Rate in the first column
Select the Listing Name to map from the drop down menu
Under Rate Name select the Rate Plan to map
Select Map at the end of the row to complete selections
Click on Save to complete mapping

Rate Plan Mapping window

Activating the Connection

Step 4:

Return to Channel Mapping > Trip.com V2
Click on INACTIVE to Activate the channel

Channel Connection Details

Map a New Room Type and Rate Plan

Already mapped to Trip.com V2

From Channel Mapping > Trip.com V2
Mapping details will be immediately visible, as below.

Not mapped to Trip.com V2

From Channel Mapping > Trip.com V2
- The mapping details will not be displayed
Click on Map to map new Room Type
- Options for selection will display.
Click on LINK TO NEW LOCATION

Troubleshooting Trip.com issues If your Trip.com listings aren’t syncing correctly, check below for some ways to resolve common issues.

Property Mapping

Incorrect Connectivity Provider	Ensure that the connectivity provider for Trip.com is set to Resly. Check section above.
ID Mismatches	Discrepancies between property IDs in Resly and the data provided by Trip.com can cause mapping failures.
Unmapped Rate Plans	Errors during mapping rate plans may result in inaccurate listings.
Connection Failure	If the channel connection fails, verify that the Trip.com OTA is set to "Resly" in its channel manager settings and manually reset if necessary.

Listings not Syncing / Missing Bookings

Rooms not appearing	The listing may not exist on Trip.com. Create it first, then map
Listing not syncing or updates not passing through	Attempt a manual sync in Resly and verify mapping details. If still failing, reset the Trip.com OTA settings to ensure smooth communication.
Mapping errors or failed sync	Check Mapping Errors and remove any invalid mappings
Incorrect data showing on Trip.com	Ensure Room Types, Room Type IDs, Rate plans, and Pricing in Resly align with Trip.com to avoid incorrect mappings

Connection Errors

Connection not working

Try a manual sync and confirm the connection is active

Post Mapping Issues

Problem listings with mapping errors

Use Resly Connect > Mapping > Mapping Errors to resolve issues with inactive listings or invalid configurations.

Enhanced Troubleshooting for Connectivity Providers

Reconnect a Dropped Connection: If the connection between Resly and Trip.com has dropped, you will need to set it up again. Provide your Trip.com Hotel ID, specify the listings or rooms to be made available, and clarify the rate modifier and rate plans to be mapped. Ensure that Trip.com has completed any required setup on their end before proceeding.
Check Connectivity Provider Settings: Ensure that the connectivity provider is correctly set to OTASWITCH_V4 or Resly_V4 as required.
Verify Property IDs: Confirm that the property IDs provided by Trip.com match those in Resly to avoid mapping errors.

FAQs

What should I do if my property is not appearing in Trip.com after mapping?

Ensure that the connectivity provider is set to OTASWITCH_V4 or Resly_V4 and that the property IDs match between Resly and Trip.com. If the issue persists, contact Trip.com support for assistance.

Can I map multiple rate plans for a single property?

Yes, you can map multiple rate plans by selecting the appropriate OTA rate plan and Resly rate plan during the mapping process.

Do I need login access to the Trip.com extranet to map properties?

No, login access is not required if Trip.com has already completed the necessary setup. You only need the Hotel ID and relevant mapping details to proceed.