Overview
Connect your IBE account to Resly to enable syncing of availability, rates, and bookings.
Before Connecting IBE in Resly
New customer to Resly |
Step 1 Create an account with IBE (if you currently don't have one)
Please make sure the Connectivity Provider has been set to Resly
Note down this information |
Step 2 Resly Connect Configuration (completed during Onboarding) Checking that the following are already configured
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Existing customer with Resly and IBE |
Step 1 Ensure Proper Channel Manager Configuration Log into your IBE extranet, verify the Channel Manager setup, and confirm it's set to "Resly".
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Step 2 Ensure Resly Connect Configuration are set for your IBE channel including:
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Connect your IBE Account to Resly
Step 1
Go to Resly Express > Resly Connect > New channel
Click Connect to select channel from the list
From List in Resly 
From Channel Mapping List Select the IBE (formerly Avvio) from the list of widgets.  |
Step 2 Enter IBE credentials into the Channel Password module
Enter Channel Hotel ID 7679890
Enter Connection Name 7679890
Select Rate Pricing type
Adjust Default Modifier and Default Surcharge
Update Currency to match Currency on IBE Extranet
Click Next, to be taken to Rate Plan Mapping
Channel Password module  |
Mapping your Listings for IBE
Step 3: Map your Room / Property and Rate Plans in the Channel Mapping window
Identify the Listing-Rate in the first column
Select the Listing Name to map from the drop down menu
Under Rate Name select the Rate Plan to map
Select Map at the end of the row to complete selections
Click on Save to complete mapping
Rate Plan Mapping window
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Activating the Connection
Step 4:
Return to Channel Mapping > IBE
Click on INACTIVE to Activate the channel
Channel Connection Details 
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Map a New Room Type and Rate Plan
Map a New Room Type and Rate Plan
Already mapped to IBE
From Channel Mapping > IBE
Mapping details will be immediately visible, as below.
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Not mapped to IBE
From Channel Mapping > IBE
The mapping details will not be displayed
Click on Map to map new Room Type
Options for selection will display.
Click on LINK TO NEW LOCATION
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Troubleshooting
Troubleshooting
Troubleshooting IBE issues If your IBE listings aren’t syncing correctly, check below for some ways to resolve common issues.
Property Mapping
Incorrect Connectivity Provider | Ensure that the connectivity provider for IBE is set to Resly. Check section above. |
ID Mismatches | Discrepancies between property IDs in Resly and the data provided by IBE can cause mapping failures. |
Unmapped Rate Plans | Errors during mapping rate plans may result in inaccurate listings. |
Connection Failure | If the channel connection fails, verify that the IBE OTA is set to "Resly" in its channel manager settings and manually reset if necessary. |
Listings not Syncing / Missing Bookings
Rooms not appearing | The listing may not exist on IBE. Create it first, then map |
Listing not syncing or updates not passing through | Attempt a manual sync in Resly and verify mapping details. If still failing, reset the IBE OTA settings to ensure smooth communication. |
Mapping errors or failed sync | Check Mapping Errors and remove any invalid mappings |
Incorrect data showing on IBE | Ensure Room Types, Room Type IDs, Rate plans, and Pricing in Resly align with IBE to avoid incorrect mappings |
Connection Errors
Connection not working | Try a manual sync and confirm the connection is active |
Post Mapping Issues
Problem listings with mapping errors | Use Resly Connect > Mapping > Mapping Errors to resolve issues with inactive listings or invalid configurations. |
Enhanced Troubleshooting for Connectivity Providers
Reconnect a Dropped Connection: If the connection between Resly and IBE has dropped, you will need to set it up again. Provide your IBE Hotel ID, specify the listings or rooms to be made available, and clarify the rate modifier and rate plans to be mapped. Ensure that IBE has completed any required setup on their end before proceeding.
Check Connectivity Provider Settings: Ensure that the connectivity provider is correctly set to
OTASWITCH_V4orResly_V4as required.Verify Property IDs: Confirm that the property IDs provided by IBE match those in Resly to avoid mapping errors.
FAQs
What should I do if my property is not appearing in IBE after mapping?
Ensure that the connectivity provider is set to OTASWITCH_V4 or Resly_V4 and that the property IDs match between Resly and IBE. If the issue persists, contact IBE support for assistance.
Can I map multiple rate plans for a single property?
Yes, you can map multiple rate plans by selecting the appropriate OTA rate plan and Resly rate plan during the mapping process.
Do I need login access to the IBE extranet to map properties?
No, login access is not required if IBE has already completed the necessary setup. You only need the Hotel ID and relevant mapping details to proceed.