Overview
Pending Actions replaces the previous Pending Reservations page, providing a single location to manage reservation activity that requires review.
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The page is divided into four types of Pending categories:
Reservations | Reservations waiting for a Room Type or Property assignment before they can be confirmed. |
Requests | Reservation requests awaiting approval or rejection. |
Modifications | Reservation changes that could not be processed automatically and require manual review. |
Cancellations | Reservation cancellations that could not be processed automatically and require manual review. |
Each category displays a live count, making it easy to identify items requiring attention:
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Pending Reservations
When a booking comes in from an online channel or Resly Direct, it stays pending until a room is assigned. Resly makes this process effortless by showing all available rooms for that booking’s room type, plus occupancy details, making it easy to choose the best option.
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Assign a reservation
Navigate to Reservations > Pending Actions > Pending Reservations button
You can also find pending reservations by clicking the Notification Bell. Just click the alert, and Resly will take you straight to the Pending Reservations page.
Click the Blue Box with the name of the Room / Property to auto-assign
Click the Purple Box to Select A Room / Property manually
Note: The dropdown menu gives a snapshot of room availability for the entire month, plus three days before and after the booking, making it easier to choose the best fit.
Room Type: Select the Room Type
Source: Select the Source
Assign: Assign the room
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Pro Tip: You can also tick Show Inactive Rooms if you need to assign the reservation to a Dummy Room / Property
From Dashboard to Inbox
A Go To Inbox link will be visible for supported booking requests and allows messaging to the guests before accepting or declining a booking request
Workarounds for the "No Rooms Available" Error
Workarounds for the "No Rooms Available" Error
See below for detailed solutions on the following solutions:
Why can’t I assign or edit a pending reservation?
How do I fix a Zig-Zag booking?
Where to find your Dummy Room/Dummy Property
How do I manage Finance?
How do I adjust the Accommodation Charge to reflect the correct amounts?
Why can’t I assign or edit a pending reservation?
Seeing a "No rooms available" error does not always mean the property is fully booked. You may encounter this message when assigning or editing an OTA drop-in reservation, even though rooms are available.
In most cases, the error means there is no single room available for the entire stay because availability is split across multiple rooms. This commonly occurs with Zig-Zag bookings, where a reservation can be accommodated by moving between rooms, but no single room is available for all nights. For example:
A guest books a 5-night stay in a 1-Bedroom Premium Room
Room 64 is available for the first 3 nights
Room 54 is available for the remaining 2 nights
Although the room type has availability across the stay, Resly cannot assign the reservation because there is no single room available for all five nights, so the reservation is flagged as No rooms available.
Zig-Zag booking  |
How do I manage a Zig-Zag booking?
The best solution depends on your property's availability and operational processes. The most common ways to manage a Zig-Zag booking are:
Option 1 – Keep a spare room blocked to provide flexibility
How do I close or block a room
Option 2 – Split the reservation across multiple rooms using a:
Dummy Room or Dummy Property
Option 3 – Manually adjust the booking by moving the reservation to available gaps in the calendar
Zig-Zag booking  |
Set up Dummy Room/Dummy Property:
To assign a reservation to a Dummy Room / Dummy Property, create a new Room / Property and set it as Inactive. This keeps it out of the Active availability while allowing you to temporarily move bookings as needed.
How to Create a New Room/Property Type for step by step instructions to set up a Dummy Room
Step 1
From Calendar View
Click [Show Inactive Rooms] as indicated, to check which have been designated as a Dummy Room / Dummy Property
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Step 2
From the Pending Reservation, click on Assign a Room and select [Show All Rooms]
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Select a designated Dummy Room
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How do I manage Finance?
Split Accommodation Charges
When a guest stays in multiple rooms, split the accommodation charges so each reservation reflects the correct portion of the stay.
Example
A guest books 5 nights at $200 per night (total $1,000):
Unit 64: 3 nights = $600
Unit 54: 2 nights = $400
Step 1
Receipt the full $1,000 accommodation charge to the first reservation Unit 64
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Step 2
Click on red Transfer button
The Transfer Funds screen will appear:
[Select a Charge] -> [Search Reservation - Unit 54]
Enter Transfer [reason] and [amount] > Click Transfer
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Step 3
Ensure you have selected the correct reservation [3375 - Joseph, Medge] you are transferring the funds.
Click Transfer
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Step 4
Adjust the Accommodation Charge to reflect the correct amounts:
Go back to Unit 64 in the Finance Tab, click into [Accommodation charge] and [Edit] amount from $1000 to $600.
Set the amount to $400 for Unit 54
How to Transfer Funds Between Reservations for dertailed step by step instructions
Pending Reservation Requests
Pending Reservation Requests display reservations received as Request to Book that require approval before they are confirmed.
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For each request you can:
Review the reservation details.
Select Confirm Request to accept the booking
Select Reject Request to decline the booking
From Dashboard to Inbox
A Go To Inbox link will be visible for supported booking requests and allows messaging to the guests before accepting or declining a booking request.
Pending Modifications
Pending Modifications display reservation changes received from connected booking channels that Resly could not process automatically.
These requests require manual review before they can be cleared.
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Process a pending modification
Select Pending Modifications
Review the reservation and the requested changes
Compare the modification with the booking in the booking channel
Apply any required updates in Resly
Select Mark as Processe
Selecting Mark as Processed removes the item from the pending list.
Reservation notification
When a reservation has a pending modification, a notification banner appears at the top of the reservation.
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Select Click to view details to review the request.
After completing any required changes, select Mark as Processed to remove the notification.
Pending Cancellations
Pending Cancellations display cancellation requests that could not be processed automatically. Review the cancellation before clearing the notification.
Process a pending cancellation
Select Pending Cancellations.
Review the cancellation details.
Confirm the cancellation in the booking channel if required.
Apply any required updates in Resly.
Select Mark as Processed.
Selecting Mark as Processed removes the item from the pending list.
Reservation notification
Pending cancellation alerts also appear within the reservation, where they can be reviewed and marked as processed.
Audit History
The Show History toggle is available on:
Pending Reservation Requests
Pending Modifications
Pending Cancellations
History provides an audit trail of items that have already been completed, whether they were processed automatically by Resly or manually by a user including which user.
Examples
Pending Reservation Requests History  |
Pending Modifications History - Failed  |
Pending Modifications History - Manually Processed  |
Related Articles
How to Set Up Auto-Assignment for Pending Holiday Home Reservations
Zigzag Booking
How to Create a New Room/Property Type