Overview
Resly Direct booking engine supports pet fees for bookings where guests indicate they are bringing pets.
Pet pricing is configured as a Charge in Finance. To allow guests to add pets during the booking process, pets must also be enabled for the Room Type or Listing in Resly Direct.
Three steps to complete the setup:
Configure your pet settings on the Room Type or Listing in Resly Direct
Configure how the pricing will be displayed to guests in Resly Direct
Create and assign a pet fee in Resly PMS Finance
Important:
Pet fee automation currently applies to Resly Direct bookings only.
Pet fee support varies between booking channels, and not all OTAs provide the information required for Resly to automatically calculate pet fees.
Configure Room Types / Property in Resly Direct
Configure Room Types / Property in Resly Direct
Before creating a pet fee, configure your Room Type or Property to allow pets and define how pet fees are calculated.
These settings control the maximum number of pets allowed and determine whether pet fees are charged per stay, per night, per group, or per pet. Once configured, you can create and link a pet fee.
Step 1
Navigate to Resly Direct > Room Types / Listings
Step 2
Click Edit on the Room Type or Property you want to update
Step 3
Configure the following settings:
Tick Allow Pets to allow pets for the Room Type or Property
Set Maximum Pet Allowed
Note: Enter 0 if you do not want to limit the number of pets
Enter the Pet Fee amount
Select the charge frequency:
Per Stay – Charge the fee once per reservation
Per Night – Charge the fee for each night of the reservation
Select how the fee is applied:
Per Group – Charge a single fee regardless of the number of pets
Per Pet – Charge the fee for each pet selected during booking
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Step 4
Click Save
Pricing display
Pricing display
Pet fees follow the same pricing display settings as your other Charges.
Step 1
Navigate to Resly Direct > General tab
Step 2
Click Edit
Step 3
Enable/Disable Hide Price Breakdown
Enable will hide the detailed pricing summary shown during the booking process. Instead of displaying Pet fee as an individual components, guests only see the total booking amount. Internal calculations remain unchanged.
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Create a Custom Charge for Pet Fees in Resly Finance
Step 1
Go to Settings > General > Finance and open the Charges tab
Step 2
Click New Charge and in the pop-up box enter the Reference eg CHARGES-PET and Charge Name eg Pet Fee
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Step 3
Click Add Charge
Configure the Custom Charge for Pet Fee
Step 1
Go to Settings > General > Finance
Step 2
Open the Charges tab and locate the Pet Fee and click Edit
Step 3
Set up the following fields
Charge Type - Every Guest
Default Amount, enter the amount in the Each Pet field
Deduct before owner disbursement (if required)
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Step 4
Select the appropriate Payable To account and the appropriate Account Code
Step 5
Click Save
Add a Pet Manually to a Reservation
When editing a reservation in Resly PMS, you can manually update the number of pets in the Overview tab.
Currently pets are added in the same area as guests - Adults, Children and Infants.
A pet fee charge will be automatically added to the reservation based on the number of pets entered in this section and pricing will recalculate on save.
Step 1
Open the reservation and select the Overview tab
Step 2
Click the Guests field and it will open up a setting for pets
Step 3
Use the + or – buttons next to Pets to set the number of pets. A maximum number of pets that the property will accept is visible if set.
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Step 4
Save the reservation.
Verify Your Setup
Verify Your Setup
After completing the configuration, confirm the pet charge has been applied correctly in a reservation
Reservation Overview
The reservation from should display the correct number of guests and the number of pets that have been added, in the Overview summary
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Reservation - Overview tab - Reservation Details section
Under Reservation Details, the number of pets should display alongside the guests
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Reservation - Finance tab - Accommodation Disbursement section
The Finance tab of a reservation will show the pet surcharge as a separate charge, allowing it to be included in the reservation total and owner disbursement calculations.
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