Moving to a new property management system can make familiar reports look a little different at first. If your property manager has recently moved to Resly, this guide will help you understand your new owner statement and what each section means.
Your owner statement is there to show how your payment has been worked out for the period. It gives you a summary of your property income, any deductions or adjustments, and the final amount payable to you.
You do not need access to Resly itself to receive your statement. If your property manager has purchased and activated the Owner Portal, you will be able to view your statements online there. Most owners will also receive a PDF copy by email at the end of the month.
Where you can view your statement
Where you can view your statement
You may receive your owner statement in one or both of these ways:
through the Owner Portal
as a PDF by email at the end of the month
If you are unsure whether you should have Owner Portal access, please contact your property manager.
What your owner statement shows
What your owner statement shows
Your owner statement is a summary of the financial activity for your property during a selected period. Depending on your property manager’s setup, it may include:
booking income
fees or commissions
cleaning, maintenance, or other property-related charges
balances or adjustments carried forward
the final amount payable to you
The layout may look different from the statements you received in your previous system, but the purpose is the same: to show how your owner payment has been calculated.
Why your payment may be different from the booking total
Why your payment may be different from the booking total
A common question from owners is why the payment they receive is lower than the total value of bookings for the month.
This is usually because your statement is showing the full calculation, not just the guest income. Before payment is made to you, your property manager may deduct agreed items such as management fees, cleaning costs, maintenance expenses, commissions, or previous balances.
That means the amount paid to you is often the net amount after deductions, rather than the gross booking total.
How to read your statement
The easiest way to understand your statement is to read it in this order.
1. Gross income
This is the total income before any deductions are applied.
If you are comparing your new statement to one from your previous provider, this is usually the best place to begin.
2. Deductions and charges
These are the amounts taken out before your final payment is made. Depending on your property manager’s setup, they may include:
management fees
commissions
cleaning charges
maintenance costs
other property expenses
prior balances or adjustments
These figures help explain why the final amount paid may be lower than the total booking income.
3. Account summary
Some statements include an account summary. This gives you a quick snapshot of the period and may show:
opening balance
total income
total deductions
closing balance
This section can be especially helpful if part of your payment has been affected by earlier transactions, not just the current month.
4. Final payment
This is the amount payable to you after deductions and adjustments have been applied.
If this amount is different from what you expected, the explanation is usually found in the deduction lines or any balances carried forward.
Why your new statement may look different
If your property manager has recently migrated to Resly, your new statement may not look the same as your old one. This does not necessarily mean anything is wrong. Often, it simply means the information is being grouped or displayed in a different format.
The most helpful approach is to focus on the flow of the statement:
total income
deductions and charges
balances or adjustments
final payment
Once you follow that sequence, the statement is usually much easier to understand.
Need help with a line item?
If there is a figure on your statement that you do not recognise, or if your payment is different from what you expected, please contact your property manager.
They can explain:
what each line item means
which charges were deducted
whether any previous balances were included
how your final payment was calculated
Frequently asked questions
Why is my payment lower than the total bookings?
Why is my payment lower than the total bookings?
Your statement may include deductions such as management fees, cleaning, maintenance, commissions, or previous balances. The payment you receive is often the final net amount after these items have been applied.
Will I always receive my statement by email?
Will I always receive my statement by email?
In most cases, yes. Many owners receive a PDF copy by email at the end of the month. Some property managers may also provide access through the Owner Portal.
Can I log in to Resly to view my statement?
Can I log in to Resly to view my statement?
In most cases, yes. Many owners receive a PDF copy by email at the end of the month. Some property managers may also provide access through the Owner Portal.
Why does my new statement look different from my old one?
Why does my new statement look different from my old one?
Different systems present financial information in different ways. Your new statement may look different in layout, wording, or grouping, but it is still intended to show how your payment has been worked out.
Who should I contact if I have a question about my statement?
Who should I contact if I have a question about my statement?
Your property manager is the best person to contact. They can explain your statement, confirm any deductions, and answer questions about your payment.
Final tip
When reading your statement, start with the total income, then review any deductions, then check for balances or adjustments, and finally confirm the amount paid to you.
That simple process will make it much easier to understand where each figure has come from.